PRIVACY POLICY
This Privacy Policy describes how SpiteLife Group Germany collects, processes and protects personal data when you use our hosting, server and infrastructure services or visit our website spitelife.de.
We take the protection of your data seriously and process personal data exclusively in accordance with applicable data protection laws, in particular the GDPR.
In the course of using our hosting services, we collect the following categories of personal data:
Account data: Name, email address, billing address, payment information and, where applicable, company data provided during registration or ordering.
Technical data: IP addresses, server logs, connection data, usage statistics and information about the services you have booked and their usage.
Communication data: Contents of support requests, tickets and other correspondence with our team.
Device data: When visiting our website, we automatically collect browser type, operating system, time zone and technical access data. We use only technically necessary cookies.
We use your data exclusively for the following purposes:
- Provision, management and billing of our hosting and infrastructure services
- Setup and management of your customer account
- Processing support requests and technical tickets
- Monitoring and ensuring the availability of our infrastructure
- Detection and prevention of abuse, attacks and fraud
- Fulfilling legal retention and reporting obligations
- Communication about maintenance, disruptions or changes to our services
We only share your personal data in the following cases:
- With data center operators and network providers who operate our infrastructure
- With payment service providers for processing transactions
- With authorities where required by law or in response to a lawful request
- To protect our rights or the rights of third parties in cases of legal violations
We do not sell your personal data. We do not share data with third parties for advertising or marketing purposes.
If you are located in the European Union or European Economic Area, you have the following rights:
- Right of access to the data we hold about you
- Right to rectification of inaccurate or incomplete data
- Right to erasure ("right to be forgotten")
- Right to restriction of processing
- Right to data portability
- Right to object to processing
- Right to withdraw consent at any time
To exercise these rights, please contact our support team.
Our infrastructure is primarily operated in data centers within the EU/EEA. Should a transfer to third countries be required in individual cases, we ensure that appropriate safeguards pursuant to Art. 46 GDPR are in place – e.g. through standard contractual clauses of the EU Commission.
We store your data only for as long as necessary for the provision of our services or the fulfillment of legal obligations. Account data is deleted within 30 days after contract termination, unless a legal retention obligation applies (e.g. tax law requires 10 years for invoice data).
Server logs are generally deleted automatically after 30 days.
Wir setzen technische und organisatorische Maßnahmen ein, um Ihre Daten vor unbefugtem Zugriff, Verlust oder Missbrauch zu schützen. Dazu gehören unter anderem verschlüsselte Data Transfersen (SSL/TLS), Zugriffskontrollen, Firewalls sowie regelmäßige Sicherheitsüberprüfungen unserer Systeme.
Despite all due care, absolute security cannot be guaranteed. In the event of a data breach, we will notify affected customers and competent authorities in accordance with legal requirements.
We use only technically necessary cookies on our website, required for the operation and security of our platform. No tracking, advertising or analytics cookies are used. You can disable cookies in your browser settings at any time.
Our hosting services are directed exclusively at adults and businesses. We do not knowingly collect personal data from persons under the age of 18. Should such data come to our attention, we will delete it immediately.
We may occasionally update this Privacy Policy to reflect changes to our services, technical developments or new legal requirements. We will notify you of significant changes by email or through our customer portal.
For questions about data protection or to exercise your rights, please contact us at:
SpiteLife Inc.
Office 683, 145 1/2 Church Street, Unit 5
Toronto, Ontario M5B 1Y4
Canada
E-Mail: kontakt@spitelife.de